Privacy Policy

NeoNova Upholstery Cleaning ("NeoNova," "we," "us") operates as a mobile, on-site cleaning service in Northern California. This policy explains what information we collect through this website and how we use it.

Information We Collect

When you submit a quote request through our Contact page, we collect the information you provide: your name, phone number, email (if given), city, the service you're asking about, any message, and any photos you choose to upload.

How We Use It

We use this information solely to respond to your quote request, schedule and perform the service you've requested, and communicate with you about your appointment. Photos are used only to assess the job and provide an accurate quote.

How Your Request Is Delivered

Quote request details and photos you submit are sent directly to our team's messaging system so we can respond quickly. We do not sell your information to third parties or use it for advertising.

Cookies & Analytics

This site does not currently use tracking cookies or third-party advertising analytics. If that changes, this policy will be updated accordingly.

Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to request access to, or deletion of, personal information we hold about them. To make a request, contact us at neonovahome.us@gmail.com.

Data Retention

We retain quote request information for as long as needed to provide our services and maintain business records, and delete it upon a valid deletion request unless we're required to keep it for legal or accounting purposes.

Contact Us

Questions about this policy? Email neonovahome.us@gmail.com or call +1 (707) 363-0077.